Call Manager - PC based telephony applications (CTI) with every IntelliGate system

The new Ascotel IntelliGate version 6.2 provides Call Manager provides free screenbased telephony applications and and Open Interfaces Platform that opens up the opportunity for new 3rd party CTI and system applications. These include new screenbased operator console options, ACD Call Manager for small call centres and user groups and the new Ofiice 1600IP screenphone

• FREE PC based ScreenPhone for every extension user, programmable to suit your needs
• Screenbased Extension status and Busy Lamp Field available for every extension
• 5 FREE 'SmartConnect' Licences for screenpop to a number of major databases
• ACD Call Manager - ideal for small call centres and user groups with Agent Log-in and Log-out with supervisor functionality
• Office 45 Screeenbased Operator console - very competitive screenbased operator console

Intelligent 'ScreenPhone' with IntelliGate Call Manager

Computer telephony with IntelliGate offers real user benefits and improved productivity. The new IntelliGate Call Manager offers an extensive range of PC based phone system options:

• ScreenPhone functionality including:
• Screen based extension status with individual calendar overview option
• PC dialling & call log (missed, dialled and received call lists)
• Phone configurator
• Office 45 Operator Console - provides a very powerful low cost screen-based operator console option
• ACD Server
• Agent log in / log out
• Ideal for small informal call centre applications
• Supervisor functions with agents status and statistics
• Office 1600IP ScreenPhone - PC based IP terminal, remote or local, supervisor or agent for the home-worker and / or small centre application

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