The Ascotel IntelliGate also supports QSIG functionality using Networking over IP (NoIP), including display of the callers name or subscriber number, correctly converted and forwarded with each call over the IP connection. Using the IP route is also seamless to the user as the system recognises from the number dialled that the call is for a location connected via the Ascotel's IP gateway and converts the number automatically into an IP address. The call is then routed via the LAN to the requested subscriber.

The Ascotel IntelliGate supports QSIG, G.711 and G.729, MGCP and Telnet as well as Quality of Service (QoS) 802.1 p/q. This ensures that by the use of industry standards, Aastra systems are able to utilise data networking hardware from leading switched network suppliers, ensuring integration to your current data network with minimum additional investment.

Aastra targets small call centres with new Office 1600 IP 'Soft Phone'Mobility means flexibility - The new Office 1600 IP Screenphone keeps you in touch whether you are in the office, working from home or travelling. Wherever you are, IP access to your company network is all you require to access the full convenience and functionality of your office telephone system.

Ascotel IntelliGate IP Voice Server

Aastra introduces Office 35IP handset - ideal for Homeworkers and small remote offices

• Do you want to reduce call costs between remote offices and home-workers?
• Looking to improve inter-site communications?
• Want to centralise your communications and control costs?
• Provide better customer service?

Office 35 IP Digital handset - Titanium

Small remote offices and home workers can also be fully integrated to the head office telephone system, using the new Office 35 IP handset and enjoying the full system functionality that would normally only be available when at the office.

The 'IP enabled' IntelliGate PBX range is an ideal solution for businesses with remote offices and homeworkers, using VoIP all remote extensions and offices can be 'centralised' to the main office. Offering IP functionality between sites, remote IP applications and LAN / WAN connectivity IntelliGate provides flexible working practices that can help to significantly reduce overheads, significantly improve internal communications and customer service between all the various locations.

Using ADSL, Ascotel IntelliGate combined with the new Office 35IP terminal can link home-workers and small satellite offices anywhere in the world into the company's central IT systems for voice and data. This allows users to operate as though they were at the office, enjoying the same benefits and functionality as office-based telephone users but saving the business office space and travel costs. With IntelliGate, calls can easily be held and transferred to remote staff as though they were in the office. IntelliGate also offers a comprehensive feature set, which remote workers can also enjoy including, DECT cordless, voicemail, Unified Messaging and Computer Telephony Integration applications, enabling total flexibility.

Ascotel IntelliGate is available with remote and centralised system administration software (AIMS) to support the entire system including remote offices and home workers.

Built in investment protection

Providing tailor made solutions, Ascotel IntelliGate is a completely modular and scalable solution and is easily adapted to meet a business's changing requirements. All existing Ascotel systems can be upgraded to the new generation IntelliGate without having to replace any hardware. From a standalone conventional telephone system to a fully IP enabled inter-site voice server, the Ascotel system can provide for all business needs, both today and well into the future.

Technical Data

As Ascotel IntelliGate supports G.711 and G.729 data communication standards and QoS (Quality of Service) tagging, voice packets are given priority over data packets for network transmission, ensuring an uninterrupted telecommunications channel. The Ascotel Office 35IP phone comes with an integrated mini-switch that connects to the company LAN and allows a laptop or PC to be connected at the same time, only one LAN point is required.

The 'IP enabled' IntelliGate PBX range can be supplied either wall or rack mounted, and both versions provide the same exceptional functionality and future proofing expected from a Voice over IP enabled phone system.

Ascotel IntelliGate IP PBX - Office 1600 IP ScreenPhone Aastra targets small Call Centres & Remote applications with new Office 1600 IP 'Soft Phone' Launched for small call centre capability, Aastra Telecom UK has introduced a brand new Office 1600 IP screen-based Soft Phone with an Open Interface Platform to integrate additional third party applications. The Office 1600 IP Soft Phone further extends the range of IntelliGate IP phone options for remote workers and VoIP applications as well as offering a highly featured screen based phone for office-based departments such as help desks, service centres and sales groups, where accessing databases quickly whilst on the telephone is essential. Using existing data networks, the IntelliGate Office 1600IP Soft Phone can link from anywhere in the world into the company's central Ascotel IntelliGate telephone system as if it were in the same building. The extended 'group working' capability enables agents to log in and log out and access all the key features they need to efficiently operate a highly professional small call centre at a fraction of the cost of a fully blown ACD system. CTI inter-operability The screen information can be tailored to the individual users requirements and the Open Interface Platform (OAI) also allows for Computer Telephony Integration applications such as Procall and SmartPhone for even more efficient call handling and customer service. The Office 1600 IP is able to use both USB or Blue tooth connectivity for handset or headset capability, although a standard PC connection is also available. For all customers with IntelliGate and the appropriate IP hardware and modules, a free 30-day trial period of the new Office 1600 IP is available. Office 1600 IP - Application Example 1 Team Working "Fobbs Technology" customer-service team Michelle Jones - "I want our team to work together and be in control of the calls" The Problem Small team with four agents handling a customer service direct line. It is difficult to keep track of which agent spoke to which customer, and when exactly the calls were made. Records get lost and one agent doesn't know what another agent discussed with a particular customer. It is difficult to ensure an equal work load for all team members. The team would benefit from the convenience of a call centre application, but can't afford a full-featured solution. Solution - Office 1600 IP A four-agent Office 1600IP installation with Ascotel IntelliGate ACD work group configuration with cyclic call routing for the team - log-in, log-out, pause and configurable wrap-up timer (Note - there is no need to buy Professional CTI licenses ... this functionality is built into the Office 1600IP free of charge). Emergency routing for the customer service line to backup Office terminal ... "Just in case!". Optional DECT terminals linked using "Twin Comfort" feature to each Office 1600IP client. Team uses the Office 1600IP "Work Ticket" feature as their simple to use customer relationship management tool for keeping track of conversations with customers. Office 1600 IP - Application Example 2 - Remote Working - "Alliance Technologies" Managing Director / Ernesto Menini "I want to use my Office telephone even when I'm away from the office!" Problem Ernesto is frequently away from the office on business trips He can't easily see who has tried to call him on his Office number while he was away Not everyone knows or uses his mobile phone number. He does not have access to the company telephone directory when he is away from the office. Lengthy long-distance calls via GSM are expensive. Solution - Office 1600 IP Ernesto can use the Office 1600IP client installed on his laptop PC with a Bluetooth headset and USB adapter. In the office he is connected to the company LAN and benefits from the convenience of the Office 1600IP user interface. Out of the office he simply needs an IP connection to his company's IT- system (for example using ADSL, or wireless) and can use the Office 1600 IP just as he would in the office ... the contact lists, call logs and short-dial keys are all available. He can telephone as an internal subscriber on the company telephone system.