Ascotel IntelliGate IP PBX

The Office Range of Digital Handsets

Experience the ultimate in calling comfort at the touch of a key. With Aastra's Office 10, Office 25, Office 35, Office 45 and the cordless Office 135, you will enjoy all of the benefits of digital telecommunications without the hassle of reference to tedious user manuals. The easy to use 'Fox key' button and interactive display give you access to state-of -the-art technology and a host of system functions and features.

Office 35 IP Handset - The 'IP enabled' IntelliGate PBX range is an ideal solution for businesses with remote offices and homeworkers, using VoIP all remote extensions and offices can be 'centralised' to the main office.

Offering IP functionality between sites, remote IP applications and LAN / WAN connectivity IntelliGate provides flexible working practices that can help to significantly reduce overheads, significantly improve internal communications and customer service between all the various locations.

Office 45 Digital handset - Titanium	Office 35 Digital handset - with optional keypads
Office 35 IP Digital handset - Titanium	Office 10 Digital handset
Office 25 Digital handset	Office 135 DECT Titanium Handset

The individual strengths of the Office 25:

The Office 25 is part of the full range of digital Office terminals.

Cost effective digital system telephone

The Office 25 brings the advantages of the Ascotel system to any environment. Because it offers high functionality with the convenience of an alpha-numeric display at a cost effective price it is the ideal choice for lower volume telephone users.

Alpha numeric display

The Office 25 alpha-numeric display shows the number dialled, speed dial by name, display of the past 4 calls with redial option, list (by name if available) of up to 4 missed calls plus on screen intuitive prompts to use with the "Fox key" to access the system features.

Fox key for intuitive user guidance

Like the other members of the Office family the Office 25 features an ingenious Fox key. One touch of the Fox key takes you to the most appropriate function. If, for example, someone calls you on the Office 25 in your absence and leaves a message, just press the Fox key to have the message played back automatically. Functions like callback, switching between calls or conference calls can also be selected simply by pressing or holding down the Fox key.

Four programmable keys

The four programmable keys of the Office 25 allow you to store two numbers per key and call them up simply by pressing the key once or twice. Or they can be used as function keys to activate or deactivate various functions.

10-number personal speed dial memory

Up to 10 speed-dial numbers can be stored under the number keys in addition to the system wide directory.

Loudspeaker for on-hook dialing and call monitor

With the in-built loud speaker, you can dial on-hook, receive group paging calls and monitor a call in progress.

LED light for optical signalling of calls and messages

The individual strengths of the Office 35:

2 line alphanumeric display

The Office 35 is designed to be easy to use whist still offering access to the extensive range of system features. The two line alpha numeric display prompts the user at each stage of a call and includes both the callers ID including name if stored in the system or private directories, plus a named department that the caller is seeking (DDI naming) e.g "Accounts Dept" to assist with call answering by routing the call to the correct recipient.

Handsfree speech as standard

The Office 35 includes full handsfree speech for added convenience, allowing the user to continue with operation of a keyboard etc. A one touch microphone mute button is also available to provide privacy during the conversation if required.

Optional "Titanium" colour clip on facia

For added individuality and style, the Office 35 and Office 45 handsets can be fitted with an optional titanium coloured facia. Either way, the Office 35's award winning design will enhance any desktop.

Fox key for intuitive user guidance

Like the other members of the Office family the Office 35 features an ingenious Fox key. One touch of the Fox key takes you to the most appropriate function. If, for example, someone calls you on the Office 35 in your absence and leaves a message, just press the Fox key to have the message played back automatically. Functions like callback, switching between calls or conference calls can also be selected simply by pressing or holding down the Fox key.

Five configurable keys with LED

The five programmable keys of the Office 35 allow you to store two numbers per key and call them up simply by pressing the key once or twice. Or they can be used as function keys to activate or deactivate various functions. When used within call groups, users can log in and out of department groupings at different times of the day as required. The LED lamps can show call status or selected busy extensions.

40 number personal speed dial memory

Up to 40 speed-dial numbers can be stored under the number keys in addition to the system wide directory.

LED light for optical signalling of calls and messages

The LED light performs several practical functions: It flashes to indicate an incoming call, which together with the adjustable ringing volume is extremely useful in noisy environments. It also lights up if a caller has left a voice mail or wishes to be called back. All you do then is press the Fox key to automatically activate the relevant function.

Office 45 and 45 Pro

Office 45 - Executive Functionality The Office 45 top of the range benefits including a large multi-function screen with optional back-light (45 Pro). As an Operator Console variant, the 45 Pro can be equipped with an Alpha Keyboard (AKB) and up to 3 Extended Keyboards (EKB) (2 with AKB) to give complete system control.

The individual strengths of the Office 45:

The Office 45 is part of the full range of digital Office terminals.

Multi function alphanumeric screen

The Office 45 is designed to be easy to use whist offering access to the extensive range of system features. The multi-function alpha numeric screen can be programmed in a variety of modes to show extension status of other users, listing of missed calls, listing of answered calls plus full phone features. The Office 45 Pro also adds the convenience of a backlit display for added comfort, particularly when used as an operator terminal.

Handsfree speech as standard

The Office 45 includes full handsfree speech , allowing the user to continue with operation of a keyboard etc. A one touch microphone mute button is also available to provide privacy during the conversation if required. The option of full duplex for the highest quality is available.

Fox key for intuitive user guidance

Like the other members of the Office family the Office 45 features an ingenious Fox key. One touch of the Fox key takes you to the most appropriate function. If, for example, someone calls you on the Office 45 in your absence and leaves a message, just press the Fox key to have the message played back automatically. Functions like callback, switching between calls or conference calls can also be selected simply by pressing or holding down the Fox key.

Ten configurable keys with LED

The ten programmable keys of the Office 45 allow you to store two numbers per key and call them up simply by pressing the key once or twice. Or they can be used as function keys to activate or deactivate various functions. When used within call groups, users can log in and out of department groupings at different times of the day as required. The LED lamps can show call status or selected busy extensions.

350 number personal speed dial memory

Up to 350 speed-dial numbers can be stored under the number keys in addition to the system wide directory.

Optional "Titanium" colour clip on facia

For added individuality and style, the Office 45 and 45 Pro handsets can be fitted with an optional titanium coloured facia. Either way, the Office 45's award winning design will enhance any desktop.

LED light for optical signalling of calls and messages

The LED light performs several practical functions: It flashes to indicate an incoming call, which together with the adjustable ringing volume is extremely useful in noisy environments. It also lights up if a caller has left a voice mail or wishes to be called back. All you do then is press the Fox key to automatically activate the relevant function.

Aastra introduces Office 35IP handset - ideal for Homeworkers and small remote offices

Office 35 IP Digital handset - Titanium

Small remote offices and home workers can also be fully integrated to the head office telephone system, using the new Office 35 IP handset and enjoying the full system functionality that would normally only be available when at the office.

The 'IP enabled' IntelliGate PBX range is an ideal solution for businesses with remote offices and homeworkers, using VoIP all remote extensions and offices can be 'centralised' to the main office. Offering IP functionality between sites, remote IP applications and LAN / WAN connectivity IntelliGate provides flexible working practices that can help to significantly reduce overheads, significantly improve internal communications and customer service between all the various locations.

Using ADSL, Ascotel IntelliGate combined with the new Office 35IP terminal can link home-workers and small satellite offices anywhere in the world into the company's central IT systems for voice and data. This allows users to operate as though they were at the office, enjoying the same benefits and functionality as office-based telephone users but saving the business office space and travel costs. With IntelliGate, calls can easily be held and transferred to remote staff as though they were in the office. IntelliGate also offers a comprehensive feature set, which remote workers can also enjoy including, DECT cordless, voicemail, Unified Messaging and Computer Telephony Integration applications, enabling total flexibility.

Ascotel IntelliGate is available with remote and centralised system administration software (AIMS) to support the entire system including remote offices and home workers.

Built in investment protection

Providing tailor made solutions, Ascotel IntelliGate is a completely modular and scalable solution and is easily adapted to meet a business's changing requirements. All existing Ascotel systems can be upgraded to the new generation IntelliGate without having to replace any hardware. From a standalone conventional telephone system to a fully IP enabled inter-site voice server, the Ascotel system can provide for all business needs, both today and well into the future.

Technical Data

As Ascotel IntelliGate supports G.711 and G.729 data communication standards and QoS (Quality of Service) tagging, voice packets are given priority over data packets for network transmission, ensuring an uninterrupted telecommunications channel. The Ascotel Office 35IP phone comes with an integrated mini-switch that connects to the company LAN and allows a laptop or PC to be connected at the same time, only one LAN point is required.

The 'IP enabled' IntelliGate PBX range can be supplied either wall or rack mounted, and both versions provide the same exceptional functionality and future proofing expected from a Voice over IP enabled phone system.

Aastra targets small Call Centres & Remote applications with new Office 1600 IP 'Soft Phone'

Launched for small call centre capability, Aastra Telecom UK has introduced a brand new Office 1600 IP screen-based Soft Phone with an Open Interface Platform to integrate additional third party applications. The Office 1600 IP Soft Phone further extends the range of IntelliGate IP phone options for remote workers and VoIP applications as well as offering a highly featured screen based phone for office-based departments such as help desks, service centres and sales groups, where accessing databases quickly whilst on the telephone is essential.

Using existing data networks, the IntelliGate Office 1600IP Soft Phone can link from anywhere in the world into the company's central Ascotel IntelliGate telephone system as if it were in the same building. The extended 'group working' capability enables agents to log in and log out and access all the key features they need to efficiently operate a highly professional small call centre at a fraction of the cost of a fully blown ACD system.

CTI inter-operability

The screen information can be tailored to the individual users requirements and the Open Interface Platform (OAI) also allows for Computer Telephony Integration applications such as Procall and SmartPhone for even more efficient call handling and customer service.

The Office 1600 IP is able to use both USB or Blue tooth connectivity for handset or headset capability, although a standard PC connection is also available. For all customers with IntelliGate and the appropriate IP hardware and modules, a free 30-day trial period of the new Office 1600 IP is available.

Office 1600 IP - Application Example 1

Team Working "Fobbs Technology" customer-service team

Michelle Jones - "I want our team to work together and be in control of the calls"

The Problem

• Small team with four agents handling a customer service direct line.
• It is difficult to keep track of which agent spoke to which customer, and when exactly the calls were made.
• Records get lost and one agent doesn't know what another agent discussed with a particular customer.
• It is difficult to ensure an equal work load for all team members.
• The team would benefit from the convenience of a call centre application, but can't afford a full-featured solution.

Solution - Office 1600 IP

• A four-agent Office 1600IP installation with Ascotel IntelliGate
• ACD work group configuration with cyclic call routing for the team - log-in, log-out, pause and configurable wrap-up timer (Note - there is no need to buy Professional CTI licenses ... this functionality is built into the Office 1600IP free of charge).
• Emergency routing for the customer service line to backup Office terminal ... "Just in case!".
• Optional DECT terminals linked using "Twin Comfort" feature to each Office 1600IP client.
• Team uses the Office 1600IP "Work Ticket" feature as their simple to use customer relationship management tool for keeping track of conversations with customers.

Office 1600 IP - Application Example 2 -

Remote Working - "Alliance Technologies"

Managing Director / Ernesto Menini "I want to use my Office telephone even when I'm away from the office!"

Problem

• Ernesto is frequently away from the office on business trips
• He can't easily see who has tried to call him on his Office number while he was away
• Not everyone knows or uses his mobile phone number.
• He does not have access to the company telephone directory when he is away from the office.
• Lengthy long-distance calls via GSM are expensive.

Solution - Office 1600 IP

• Ernesto can use the Office 1600IP client installed on his laptop PC with a Bluetooth headset and USB adapter.
• In the office he is connected to the company LAN and benefits from the convenience of the Office 1600IP user interface.
• Out of the office he simply needs an IP connection to his company's IT- system (for example using ADSL, or wireless) and can use the Office 1600 IP just as he would in the office ... the contact lists, call logs and short-dial keys are all available.
• He can telephone as an internal subscriber on the company telephone system.

The Key benefits of the Office 1550 include:
Simple alpha dialing by customer name Large busy indicator showing status of all extension phones Caller recognition by incoming telephone number ID (CLIP) Simple text message forwarding to Office telephone handsets User friendly operation Built in help functionality Keyboard replication of main functions for fast call processing

Minimum System Requirements:
PC with minimum Pentium II 500 processor	17" SVGA monitor
OS - Windows XP, 2000 98SE or NT4.0	30 MB Free disk space
Minimum 256Mb RAM	Ascotel IntelliGate S -Bus connection
One free Serial (COM) Port	Multimedia card and speakers/software
CD-Rom Drive