Converged Office for Communication Server 1000

Overview

Nortel's Converged Office for Communication Server 1000 integrates Nortel business-grade telephony with Microsoft desktop collaboration and communication systems in an open-SIP, standards-based environment. This robust, enterprise-class architecture provides a winning solution that goes beyond the complexity of competitive middleware offerings.

Key Features:

Converged Office supports:

• The use of Microsoft Office Communicator 2005 soft client as the user's communication interface.
• Microsoft Office Live Communications Server 2005 that provides real-time, multimedia communications, such as instant messaging, presence, directory look-up, file exchange, access to public instant messaging and point-to-point video.
• The Communication Server 1000 (CS 1000) Release 4.5 that delivers hundreds of business-grade telephony features for IP clients, desktop phones and wireless devices.
• Telephony presence and integrated click-to-call over IP.
• Optional Nortel Application Center capabilities, such as unified messaging, contact center functions, interactive voice response and Web integration—which can be integrated into an overall enterprise solution.

 

Converged Office for Communication Server 1000

Features & Benefits

 

Features

• Communication Server 1000 provides rich telephony features set and telephony presence
• Standards base SIP interface between the Communication Server 1000 and Microsoft's Live Communication Server 2005
• Open SIP CTI (TR/87) interface for 3rd party application integration
• Support for Click to Call and Remote Call Control capabilities
• Full system redundancy options
• Integration with Active Directory eliminates separate provisioning
• Gateway support for PSTN connectivity
• Call bridging between PC and telephone via SIP
• Support of Microsoft Office Communicator as a voice soft client with CS 1000
• No additional hardware required
• Extends the Nortel business-grade telephony features such as Call Forward No Answer, Group Call, Unified Messaging, Call Detail Recording, and Attendant Recall to Converged Office users
• Enables use of customer voice networks and Nortel-provided dial plans for Office Communicator clients when placing telephone calls
• Supports simultaneous ring support from the Nortel Call server to enable the user to answer incoming calls using the Microsoft Office Communicator or the Communication Server 1000 Desktop client phone
• Enables calling between Microsoft Office Communicator, Communication Server 1000, and MCS 5100 clients, and PSTN. Users can access all telephony network resources through the Office Communicator client
• Provides call accounting for Communicator-originated calls
• Provides convergence beyond the Microsoft desktop Instant Messaging client and into the full suite of Microsoft applications and documents
• Allows users to invoke many of the telephone features of the Communication Server 1000 phones through the intuitive user interface of the PC client
• Provides the ability to monitor the presence states of users when they are on another call
• Allows the Office Communicator client to complement the voice communications between two users by offering the ability to add other media types, such as video, instant messaging, file and application sharing, to a voice call in real time
• Supports geographic redundancy through its redundant SIP CTI design
• Capitalizes on the redundancy features of the Communication Server 1000 SIP Gateway and NRS with the Telephony Gateway design
• Uses Active Directory to resolve user ID and phone number translations. A software component, the Multimedia Convergence Manager helps to ensure the proper interoperability between the two systems with respect to protocols, users, and phone numbers managed within the Active Directory.

Benefits

• Enhance employee productivity through the integration of CS1k telephony into Office Communicator Client
• Reduced communication costs through toll avoidance and reduced cell usage
• Simplify communications with a single communications client for IM, presence, IP telephony, collaboration, data transfer
• Enhance mobility offering by integrating CS1k functionality and PSTN access to Communicator Client
• Enhance collaboration by providing telephony presence and telephony control to application users
• Tight Integration of IP Telephony with Microsoft Office Communicator
• Public and Private Gateways for Microsoft Office Communicator
• Business Continuity of Remote Call Control and Telephony Gateway
• Compatibility with Nortel Applications Center suite

 

Converged Office for Communication Server 1000

Technical Specifications

 

System Requirements

The Nortel Converged Office for Communication Server 1000 requires that you be running Communication Server 1000 Release 4.5 or greater.

Additionally you require Microsoft® Office Live Communications Server 2005 Standard Edition, see below for technical specification.

Standard Edition

To use Microsoft® Office Live Communications Server 2005 Standard Edition, you need:

• PC with a Pentium III compatible 550 MHz or higher processor, Dual Pentium 4-compatible 3.0 GHz recommended
• Microsoft Windows Server 2003 Standard, Enterprise or Datacenter Editions
• 256 MB of RAM or above, 2 GB of RAM recommended
• Dual 36 GB Ultra2 SCSI hard drives recommended
• Super VGA (800x600) resolution monitor, (1024X768) resolution is recommended
• Internet connection is required for viewing online help and documentation

Additional items or services required to use certain features:

• Microsoft Office Live Communications Server requires Microsoft Windows Active Directory 2000 SP3 or 2003
• Microsoft® SharePoint® Portal Server or Windows SharePoint® Services for presence integration with portals and team sites

Archiving Service and Database Requirements:

• Installation of the User Services component of the Standard Edition Live Communications Server 2005 will result in the installation of a dedicated Microsoft SQL™ Desktop Engine 2000 Service Pack 3a database instance
• The Archiving Service requires a separate server with Microsoft SQL Server™ 2000 Standard or Enterprise Edition with service pack 3a

For more detailed server requirements, see www.microsoft.com/sql/techinfo/planning/ChoosEd.doc*

Network Requirements:

• For some features to work properly, Live Communications Server 2005 servers must be a member of a Microsoft Windows 2000 or Windows Server™ 2003 domain. A 100-megabits per second (Mbps) network interface card (NIC) is recommended.

Client Software Requirements:

• While Windows Messenger 5.1 supports basic presence and IM scenarios, the recommended client for Live Communications Server 2005 and public IM connectivity is Microsoft Office Communicator 2005
• For more detailed client requirements, see www.microsoft.com/livecomm*

Enterprise Edition

To use Microsoft® Office Live Communications Server 2005 Enterprise Edition, you need:

• PC with a Pentium III compatible 550 MHz or higher processor, Dual Pentium 4-compatible 3.0 GHz recommended
• Microsoft Windows Server 2003 Standard, Enterprise or Datacenter Editions
• 256 MB of RAM or above, 2 GB of RAM recommended
• 36 GB Ultra2 SCSI hard drives is recommended
• Super VGA (800x600) resolution monitor, (1024X768) resolution is recommended
• Internet connection is required for viewing online help and documentation

Additional items or services required to use certain features:

• Microsoft Office Live Communications Server requires Microsoft Windows Active Directory 2000 SP3 or 2003
• SharePoint® Portal Server or Windows SharePoint® Services for presence integration with portals and team sites

Database Requirements

• Installation of Live Communications Server 2005 Enterprise Edition Database will require Microsoft SQL Server 2000 Standard or Enterprise Edition with Service Pack 3a or higher. The SQL database should be installed on a separate machine.
• PC with a Pentium 4 compatible 3.0 GHz or higher processor
• Microsoft Windows Server 2003 Standard, Enterprise or Datacenter Editions
• 4 GB of RAM or above, 8 GB of RAM recommended
• Dual 36 GB Ultra2 SCSI hard drives recommended

For more detailed server requirements, see www.microsoft.com/sql/techinfo/planning/ChoosEd.doc*

Network Requirements:

• For some features to work properly, Live Communications Server 2005 servers must be a member of a Microsoft Windows 2000 or Windows Server™ 2003 domain. A 100 megabits per second (Mbps) network interface card (NIC) is recommended.

Client Software Requirements:

• While Windows Messenger 5.1 supports basic presence and IM scenarios, the recommended client for Live Communications Server 2005 and public IM connectivity is Microsoft Office Communicator 2005.