Our support arm is Midland Telecom Services Limited, who implement all the installation, support and maintenance of all our telephone systems and others, both current and previous. Many of our engineering staff have worked with us since the companies were started, and hence have priceless experience and knowledge in implementing telephone systems, VOIP solutions(etc.) and problem solving.

We have a broad network of engineers covering the length and breadth of the UK, enabling our SLA emergency response time of 4 hours to any location in the country, thus ensuring optimum Up Time. Many of the Siemens, Nortel and other telephone systems we install ensure the five 9s reliability, with all modern Siemens, Nortel and other systems benefiting from remote diagnostics and maintenance. This ensures that we are able to diagnose faults ensuring a much faster fix time. 75% of telephone systems faults can now be fixed without a visit to the customer, with the added benefit that our in-house engineers are able to administer moves and changes to the VOIP phone systems, telephone system or programming upon a written request from our customers.

All Nortel, Siemens and other wiring (including Cat5e, Cat6e and fibre backbones) is installed and planned in-house. Our installation and maintenance costs are very competitively priced with good value to our customers for telephone systems, VOIP etc.

In addition we have a Project Management Team who meticulously plan and manage all new orders, liaising with any relevant contractors to ensure a smooth and trouble free VOIP or other telephone systems installation. We have many years of experience in working closely with Siemens, Nortel and our other contractors, and we manage all ordering of products on our customers behalf.

The Project Management Team will also access and organise training on all new Siemens, Nortel, VOIP or other telephone systems, contracting industry trained professional trainers to be on site at the customers request whenever necessary, as training is a key part to any VOIP (etc.) installation.

Please visit our Midland Telecom Services Limited section at any point for further information on Siemens, Nortel, VOIP, telephone call recording, telephone systems, other topics and helpful downloads.

Introduction

Midland Telecom Services Limited is the support branch for the Midland Telecom, Midland Telecom Limited and Midland Telecom Services Limited were formed 20 years ago, allowing us to offer unrivalled experience in a broad range of products and systems.

Many of our engineers have been employed by the group for over 15 years, ensuring that our existing customers know them by name. We have designed
the engineering and support staff to work in two groups, Installations and maintenance. This split of engineers ensures that we always have engineers
on call for our existing customers emergencies and call outs. Our nationwide cover of engineers enables us to offer industry standard support across
the UK, on many different brands of systems.

We are able to maintain Siemens, Nortel, Meridian, Aastra, Toshiba, Avaya, LG, Samsung, Philips, GPT Plessey and Panasonic equipment. We offer
extremely competitive rates for maintenance and would urge you to contact us for a non obligation quotation. Indeed we offer highly discounted rates
for new customers, and further discounts for any new customers who opt for our maintenance and Least Cost Routing discounted lines and call
package together. The benefit we have is our total solution, and total support, our engineers can cover system, lines and calls faults. Wouldn’t you
like to have one number to call for all your telephony problems?