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Our support arm is Midland Telecom Services Limited, who implement all the installation, support and maintenance of all our telephone systems and others, both current and previous. Many of our engineering staff have worked with us since the companies were started, and hence have priceless experience and knowledge in implementing telephone systems, VOIP solutions(etc.) and problem solving.
 We have a broad network of engineers covering the length and breadth of the UK, enabling our SLA emergency response time of 4 hours to any location in the country, thus ensuring optimum Up Time. Many of the Siemens, Nortel and other telephone systems we install ensure the five 9s reliability, with all modern Siemens, Nortel and other systems benefiting from remote diagnostics and maintenance. This ensures that we are able to diagnose faults ensuring a much faster fix time. 75% of telephone systems faults can now be fixed without a visit to the customer, with the added benefit that our in-house engineers are able to administer moves and changes to the VOIP, telephone systems or programming upon a written request from our customers.
All Nortel, Siemens and other wiring (including Cat5e, Cat6e and fibre backbones) is installed and planned in-house. Our installation and maintenance costs are very competitively priced with good value to our customers for telephone systems, VOIP etc.
In addition we have a Project Management Team who meticulously plan and manage all new orders, liaising with any relevant contractors to ensure a smooth and trouble free VOIP or other telephone systems installation. We have many years of experience in working closely with Siemens, Nortel and our other contractors, and we manage all ordering of products on our customers behalf.
 The Project Management Team will also access and organise training on all new Siemens, Nortel, VOIP or other telephone systems, contracting industry trained professional trainers to be on site at the customers request whenever necessary, as training is a key part to any VOIP (etc.) installation.
Please visit our Midland Telecom Services Limited section at any point for further information on Siemens, Nortel, VOIP, telephone systems, other topics and helpful downloads. | Introduction
Midland Telecom Services Limited is the support branch for the Midland Telecom group. Midland Telecom Limited and Midland Telecom Services Limited were formed 20 years ago, allowing us to offer unrivalled experience in a broad range of products and systems.
Many of our engineers have been employed by the group for over 15 years, ensuring that our existing customers know them by name. We have designed
the engineering and support staff to work in two groups, Installations and maintenance. This split of engineers ensures that we always have engineers
on call for our existing customers emergencies and call outs. Our nationwide cover of engineers enables us to offer industry standard support across
the UK, on many different brands of systems.
We are able to maintain Siemens, Nortel, Meridian, Aastra, Toshiba, Avaya, LG, Samsung, Philips, GPT Plessey and Panasonic equipment. We offer extremely competitive rates for maintenance and would urge you to contact us for a non obligation quotation. Indeed we offer highly discounted rates for new customers, and further discounts for any new customers who opt for our maintenance and Least Cost Routing discounted lines and call package together. The benefit we have is our total solution, and total support, our engineers can cover system, lines and calls faults. Wouldn't you like to have one number to call for all your telephony problems?
Remote Maintenance
Most new systems benefit from integral Modems, enabling our engineers to diagnose faults and make changes to your systems, without the need
for us to visit your site. The majority of our service calls are now dealt with in the manner, we have total control and visibility of your systems from our
office. This gives you faster service response times, and allows us to only visit the call outs that require a physical visit, ensuring that we always
have engineers to hand for you.
On-site Customer Administration Software
Many systems have a tailored down version of this software
that we can install on site for our customers to make minor
changes themselves. The programmes are usually windows
based, and very easy to use once we have trained a certain
member/s of staff at your company. This will enable you to
make name, extension, group, time and date changes for
example yourselves without the need to contact us. This
software is usually included in the package for a nominal
fee of around 160.00.
On site Engineering
We have a very experienced team of on-site engineers that visit your company to fix and reprogramme the systems we maintain. We offer true UK coverage which is becoming key in the VOIP era. Our engineers carry over 2500.00 worth of stock in their Vehicles, and have access to our central stores in Birmingham, where we hold over £100,000.00 worth of relevant parts. Any further equipment required can be purchased from our partners on early next day delivery, meaning we can fix your systems on time every time.
Service Level Agreements
Some companies service requirements are different, which is why we offer a range of separate SLA's designed to offer the correct amount and
level of cover to all types of business's.
These are as follows:
- Standard maintenance cover- We offer a 4 hour site response for emergencies, such as system failures, or where more than 25% of
- the handsets are down. For smaller issues such as a single handset failure we offer a 16 hour response. However please remember
- that all our maintenance customers benefit from Remote maintenance ( systems dependent) and therefore the response and fix times
- are usually far shorter. Hours covered are 8.30am to 5.30pm Monday to Friday.
- Golden Cover- This is for our council, health authorities, and blue chip companies, or indeed any company where the 'up-time' of their
- telephone systems is critical to their business. This is priced bespoke and can offer a 4 hour response for all calls. Hours covered
- are 8.30 am to 5.30 pm Monday to Friday.
- Platinum Cover- This is our top grade of cover, again priced bespoke and offer a 4 Hour Fix, with 2 Hour response.
In addition to Midland Telecom Services Support we are backed by all our partners, whom if required can offer 2 hour Fix 24/7
maintenance, again this is priced bespoke.
We can of course offer references for all our work upon request.
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