SV8100 MyCalls
A new standard in ‘real-time’ call management for businesses
of any size
Good reasons to choose SV8100 MyCalls
• Improves customer service
• Improves staff efficiency
• Helps manage & measure sales & marketing activity
• Aids staff training
• Call recording helps solve disputes
• Real time information enables supervisors to react quickly to changes
in call traffic
• Call handling information can be displayed on a plasma screen for
motivational purposes
Enhanced Call Handling
Improves call handling efficiency and customer service by presenting valuable
caller details
from company databases including Outlook, directly to the users desktop
before they
answer the call. Speed dialing, extension BLF (busy lamp field) and full
control of each call is available from the PC.
How much do missed calls cost a business?
Most businesses don’t even know - you can’t manage what
you can’t measure. MyCalls helps follow up missed calls immediately;
provides real time information about call handling throughout the day, indicating
when additional staff may be required at critical times, which could help
prevent losing customers to competitors.
Which businesses would benefit from MyCalls?
Any business that uses telephony with their customers regardless
of their size - it’s not just
for call centres. Call recording is also ideal for doctors surgeries and financial
companies who
may need to access previous calls, solve disputes, etc.
Programmable alerts
A unique feature of MyCalls enables customisable parameters to be set by the
supervisor. This provides various alerts such as levels of unanswered calls
at one time; phones left off the hook; calls exceeding preset duration or
answer time; agents not at their stations etc. This means a supervisor is
only alerted when action is required.
Real time call management
Customisable displays allows a business to adapt quickly to changing
conditions. For example, improving call handling, monitoring and managing
advertising campaigns, controlling staff and
call costs.
Respond to busy periods
Call centre agents can respond to fluctuations in call volumes by logging
themselves in to assist other sales staff.
Call queues easily controlled
Supervisors can also control the ACD queues. They can log their agents
into queues from their desk, without the need for complex re-programming of
the ACD system
Easy call recording
Selective telephone call recording, played back and exported
for email. This simplifies and enhances training for call handlers. It also
means that call disputes can be resolved efficiently.