SV8100 UC for Business

Advanced Unified Communications

UC for Business helps unify an entire organization, enabling individuals, departments
and locations to work more efficiently by ensuring seamless internal and external
communications.

Users can connect from wherever they via phones, pc’s, mobile devices, faxes and the web - effortlessly.


Good reasons to choose UCB

• A single point solution with a single server - creates a simplified administration environment

• Microsoft® Outlook based userInterface

• Presence Reporting allows managers to monitor activity of their team, helping to enhance employee performance

• Simplified call handling - users
manage all their communications
from their desktop

• Easily customised for individual
company requirements

• A wide range of 3rd party
interfaces allows UCB to boost
customer service and productivity

• Treat the mobile and the desk
phone as a single device, using
one number

• Instant ‘drag and drop’
conference calls


Solutions for executives

UCB puts busy executives in control of their availability by allowing them to screen,
prioritise and respond to the contacts that are most important to their business. Managers can quickly reach workers on a wide number of mobile devices in order to communicate important assignments.

Solutions for operators

Operators need to be able to manage peak times without compromising quality of service.
UCB provides superior call handling abilities including ‘point and click telephony’ for greater
speed, drag and drop facility for re-prioritisng call queues and customer screen-pops.



Solutions for knowledge workers

Knowledge workers have had to put up with phone tag, constant interruptions and overloaded inboxes for too long. UCB streamlines and intelligently manages all their communications using a single desktop application. Presence provides more efficient call management and screen-pop caller details make call handling more professional.

Solutions for contact centres

Contact Centre agents are expected to process large numbers of external requests
as quickly as possible. These requests comein many forms - calls, faxes, e-mails, chats
and via the company website. UCB enhances customer service pre-configured safety nets for emergencies and high volume situations, and skills based routing so a customer speaks to the right person first time. The simple, intuitive interface means agents require little or no training is required.




UCB gives users all real-time

 

Presence information at a glance enabling more efficient call handling. This makes staff
more reachable and reduces time wasted on missed calls and messages.