Business Communications Manager 50

Overview


The Nortel BCM or Business Communications Manager 50 is commonly known as an an all-in-one office in a box. Its a cost competitive converged voice and data communications platform; designed for the SME business with 3 to 80 users. The BCM50 offers SME features on a SMB solution including advanced capabilities, markey leading telephony features, voice messaging, (including the ability to forward voice, fax or text messages to the most popular mobile devices) unified messaging, IP telephony, IP, VOIP, SIP and QSIG networking, Internet access, contact centers, mobility solutions. Its designed to be easy-to-use with highly flexible architecture, the BCM 50 allows small sites to benefit from Unified Communications technology and capabilities.






Features & Benefits


The BCM50 is delivered to you pre-loaded with hundreds of features and a full suite of applications including unified messaging and contact centre applications. As your business evolves, you can simply activate more features by purchasing key codes from us. This means that the BCM is a highly flexible solution that allows you to grow at your pace and budget.

Voice messaging and Message Forwarding: a must for employees on the go

Using the Voicemail and unified Messaging Software even if employees aren’t there to answer the phone, they can still get the message. With 100 hours of storage callers can leave information in a mailbox for selected users, departments or groups of users. Individuals record personalized greetings and are able to access their messages anywhere-anytime via password-protected access to their messages marked with calling line ID, time and date of the call and priority level. With Message Forwarding, voice, fax or text messages can be forwarded to the most popular mobile devices - keeping employees connected wherever they go.

Unified messaging for simplified and efficient communications

BCM50 consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, managing them through one standard application such as Microsoft Outlook, Lotus Notes, Novell or Exchange. Important messages are sent and received regardless of device — a real time saver and productivity booster meaning you can do evrything you can in the office anywhere in the world.

Automated attendant to ensure calls get answered

The BCM comes as standard with this now globally accepted method of handling calls.  saving both Money and time, with efficient multiple call handling, this always-on-duty “administrative assistant” answers calls to your business with personalized greetings and menu options -- routing calls to the right people, departments or voice mailboxes. Provisioning less overhead for staff and satisfied customers.

Integrated Intelligent Contact Center to provide better customer service

Nortel are the worlds market leaders in Call centre functionality and solutions, wit the BCM you can benefit from a highly featured Contact Centre solution all loaded via the internal key codes. Contact center functionality enables you to fine-tune and increase the efficiency of your business; with up to 50 agents and 30 skill-sets or cues, as well as support for advanced reporting capabilities. Create an order desk or reservations department with incoming calls that can be distributed among designated employees.  Most companies have the need for this increased customer service and efficiency without knowing it.  Any group of extensions answering or making calls could benefit from this.

Advanced Paging Productivity Pack for sophisticated paging and text-messaging capabilities


The Advanced Paging Productivity Pack (APP Pack) is a suite of advanced applications designed to increase employee productivity, improve customer service and streamline business processes - virtually anywhere paging and text-messaging are used. Features include One Button Paging and Text Messaging, Customer Assistance Paging and Scheduled Announcements.

Ad-hoc conferencing to take care of business quickly

With fuel costs spiralling, its impprtant to be able to keep in touch with colleagues and groups without the necessity for for needless journeys. Simply and efficiently initiate a teleconference call with up to 18 simultaneous participants on the spur of the moment, without the need for a conference operator or service.

Meet-Me Conferencing to make meetings easy, secure and productive


This easy-to-use functionality allows parties to establish a teleconference by calling in to a specified telephone number and extension at an agreed-upon time. Meet-me Conferencing is ideal for larger conferences especially those involving outside suppliers or customers.

Computer Telephony Integration (CTI)


Simple to activate, set up and manage, CTI enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call.

Remote access over the Internet to ensure everyone’s connected

Home and moile working is booming, the BCM50 supports up to 10 simultaneous remote worker sessions that enable authorized users secure access to the company’s voice and data communications network — from anywhere a high-speed connection is available.  this means that you can work from a wifi area with exactly the same benefits and features of being in the office.

Mobility options to keep employees accessible and connected

Whether your employees are in the office, nearby or even traveling, BCM50 has a full suite of mobility offerings to choose from including digital and IP wireless handsets or even PDA and PC-based soft-clients. Regardless of location, your employees can stay connected to customers and each other.

Flexible Reporting Capabilities

Choose the reporting capabilities that work best for your business. Basic or advanced reporting versions allow you to customize and optimize call flow the way you want; resulting in improved customer service, increased employee productivity and cost savings.

Technical Specifications


Nortel Business Communications Manager 50 Technical Specifications

Physical Dimensions: (H) 2.625 inches x (W) 8.625 inches x (D) 12.75 inches

Weight: BCM50 4 lb. 1.9 oz.; BCM50 a/e 4 lb. 8.6 oz.

MBM: 2 with Expansion Unit

CPU: PowerQuickII 8270

Memory: 256 Mbytes of SDRAM

Hard Drive: 40G Serial ATA HD

System Status LEDs: Status and Power

Mounting Options: Desk Top, Wall Mount, or Rack Mount

Power Supply:

AC Input: 100-240V -2 A, 50-60 Hz
DC Input: 19 6.32 A
Environment Specifications:

Operating Temperature: -5 °C to 50 °C
Operating Humidity: 90-95% RH at 40 °C
Storage Temperature: -55 °C to 70 °C
Storage Humidity: 90-95% RH at 40 °C