Software
Communication System 500
Overview
Software Communication System 500 is an easy to manage, user-friendly, unified
communications solution targeted to SMBs with 30-500+ users. This slick
SIP-based solution leverages the inherent simplicity of open source code
- all delivered on an industry standard IT platform call server; for access
to next generation standards and new features. Employee productivity is
enhanced with collaborative applications such as video and voice conferencing,
unified messaging, call forwarding (find me/follow me), auto attendant,
and automatic call distribution (ACD). A powerful plug-and-play web-based
configuration and management system addresses the critical business challenges
of a mobile and dispersed workforce. With Software Communication System
500 from Nortel, SMBs can experience business velocity fuelled by next generation
Unified Communications solutions.
Software Communication System 500
Features & Benefits
The Software Communication System 500 provides a full suite of intuitive
and easy to use applications that have been designed specifically for Small
and Medium Businesses – all designed to fuel and drive better business
results including greater efficiency, cost savings, higher productivity
and increased revenue.
Find me/Follow me: Sophisticated and easy-to-use, keeps
your mobile employees accessible
Conferencing:
Advanced, flexible and user-friendly multi-party conferencing capabilities
(including Meet Me conferencing)
Auto Attendant:
Enterprise-grade attendant for a personalized customer experience
Personal Auto
Attendant: Empowers employees with mailbox customization; press
1 to leave a vmail, 2 to reach my cell, etc.
Choice of Softphones for making phone calls from a PC as
well as presence, secure instant messaging and video conferencing capabilities
Automatic Call Distribution (ACD): For businesses needing
the basics, simple to configure and use, yet a highly effective contact
center solution for up to 50 agents
Voice/Unified Messaging: a simple and flexible application allowing users
to retrieve voicemail from their hard client, soft phone, portal or even
via email
Call Detail Reporting: Complete set of call records that
are easy to access, browse and export
Choice of Application Plug-Ins for PC-based phone calls while directly within
Microsoft Outlook or IBM Lotus Notes/Same Time environments