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Business Communications Manager 50

Features & Benefits

 
The affordable Business Communications Manager 50 scaled for small sites, comes pre-loaded with hundreds of features and a full suite of integrated  applications. As your business grows and its needs evolve, you can activate more capabilities just by entering a key code.
  • One of the industry’s largest portfolio of telephony features: More than 200+ in all — lets you process calls with exceptional reliability, efficiency and flexibility. You can be sure that all callers receive prompt, professional treatment. Employees enjoy convenience, productivity and control features that reduce phone tag and frustration. For example, the system can put a call on hold to page a person, who can then pick up the call from any extension.
  • Voice Messaging: Enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID, time and date of the call and priority level. Employees can record their own personalized greetings and enjoy password-protected access to their messages from anywhere. Mailboxes are virtually unlimited, as the Business Communications Manager 50 provides 100 hours of message storage.
  • Automated Attendant: Answers calls 24 hours a day with your personalized greetings and routes calls to the right people, departments or voice mailboxes — according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination.
  • Unified Messaging: Converges voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.
  • Convergence of Services over IP: Supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.
  • Universal Internet Access: Gives authorized users access to the company intranet or the Internet. Optional security features — such as authentication, encryption, firewall and virtual private networks (VPNs) — provide safe connectivity among business sites and for mobile or home-based employees.
  • Intelligent Contact Center: Provides capabilities you would expect in large contact centers — advanced features such as real-time statistics and detailed reporting — in a pay-as-you play business model. Agent seats, skills-based routing skillsets and call center reporting capabilities can be turned on by activating a keycode. Buy only the capacity and capabilities you need today, and grow as needed, any time in the future.
  • Computer Telephony Integration (CTI): Enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call. It’s simple to activate, set up and manage these applications from any workstation that has LAN or Web access, using a standard management application called Element Manager and “Start up Profile”.
  • Ad-hoc conferencing support allowing up to 18 simultaneous conference participants in multiple conferences
Network Diagram





BCM receives INTERNET TELEPHONY magazine’s 2006 Product of the Year Award

For the second year in a row, the editors at INTERNET TELEPHONY have awarded the Nortel Business Communication Manager with the Product of the Year award! Selection focused on products that demonstrate the vision, leadership and attention to detail that are the hallmarks of Product of the Year award winners.

The Business Communications Manager portfolio delivers small to medium-sized businesses and branch offices a converged voice and data solution, providing a choice of IP or traditional telephony or a mixture of both — and a smooth migration from one to the other when it makes best sense for the user. BCM offers the features businesses of all sizes require like telephony, unified messaging, intelligent contact center, interactive voice response, IP routing and data services such as firewall, wireless, and more.

Each year INTERNET TELEPHONY magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine.  “Nortel has proven they are committed to quality and excellence while addressing real needs in the marketplace.  We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

Check out the INTERNET TELEPHONY* magazine 2006 Product of the Year issue highlighting BCM.





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