Business Communications Manager 50
Overview
Business Communications Manager 50 is an all-in-one, affordable platform for converged voice and data communications for small to medium business with 3 to 20 stations, yet scalable to serve more than 40. The Business Communications Manager 50 provides advanced capabilities such as robust telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers with skills-based routing, and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 50 enables small sites to benefit from convergence capabilities that were previously only available to much larger organizations.
Key Features: 
Features & Benefits
The affordable Business Communications Manager 50 scaled for small sites, comes pre-loaded with hundreds of features and a full suite of integrated applications. As your business grows and its needs evolve, you can activate more capabilities just by entering a key code.
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One of the industry’s largest portfolio of telephony features: More than 200+ in all — lets you process calls with exceptional reliability, efficiency and flexibility. You can be sure that all callers receive prompt, professional treatment. Employees enjoy convenience, productivity and control features that reduce phone tag and frustration. For example, the system can put a call on hold to page a person, who can then pick up the call from any extension.
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Voice Messaging: Enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID, time and date of the call and priority level. Employees can record their own personalized greetings and enjoy password-protected access to their messages from anywhere. Mailboxes are virtually unlimited, as the Business Communications Manager 50 provides 100 hours of message storage.
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Automated Attendant: Answers calls 24 hours a day with your personalized greetings and routes calls to the right people, departments or voice mailboxes — according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination.
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Unified Messaging: Converges voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.
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Convergence of Services over IP: Supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.
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Universal Internet Access: Gives authorized users access to the company intranet or the Internet. Optional security features — such as authentication, encryption, firewall and virtual private networks (VPNs) — provide safe connectivity among business sites and for mobile or home-based employees.
- Intelligent Contact Center: Provides capabilities you would expect in large contact centers — advanced features such as real-time statistics and detailed reporting — in a pay-as-you play business model. Agent seats, skills-based routing skillsets and call center reporting capabilities can be turned on by activating a keycode. Buy only the capacity and capabilities you need today, and grow as needed, any time in the future.
- Computer Telephony Integration (CTI): Enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call. It’s simple to activate, set up and manage these applications from any workstation that has LAN or Web access, using a standard management application called Element Manager and “Start up Profile”.
- Ad-hoc conferencing support allowing up to 18 simultaneous conference participants in multiple conferences
Business Communications Manager (BCM)400
Overview
Business Communications Manager (BCM) delivers small/medium-sized businesses and branch offices the only converged voice/data solution in the industry, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, BCM has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.
Key Features:
- Cost-effective scalability from 10 to 200+ stations using a mix of digital and IP stations.
- Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management. IP trunking enables a business to optimize network bandwidth and reduce network costs.
- Redundancy options, including power, fans and hard-drive, automatically detect failures and switches over seamlessly without any loss of service. This optional feature provides protection where security and reliability are the key drivers to communications systems.
- Browser-based management simplifies installations, and provides an intuitive, wizards-based method of managing the network from any Web-enabled workstation.
- Unparalleled telephony features - with the most complete telephony feature offering for small sites, no business has to make compromises on how to process critical customer calls.
- Full suite of applications - including voice messaging, unified messaging, interactive voice response, multimedia call center and wireless, enable your business to streamline costs, be more productive, and better serve customers.
Please click on the following downloads for PDF brochures
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