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the Record 09 voice recording solutions
http://help.oak.co.uk/record/Online%20Help/index-visual.html
Telephone Call Recording
Oak Record 09 - Telephone call recording
Record is a comprehensive extension and
line side
recording solution packed with innovative features to
search, record, play and archive calls. Leading edge web
technologies ensure that Record is the most powerful
yet easiest to use call recording solution available.
Record
is designed to enhance your business
by enabling you to deliver the best possible
service to your customers.
By
recording all telephone orders or
discussions, you can quickly confirm back
to a customer what was agreed. This enables
any disputes to be quickly resolved and for
the customer to be retained for future
business. It also means the avoidance of
time-consuming litigation.
Record
also works alongside your staff to help
them develop their customer service skills
as well as drive new sales through better
telesales techniques.
Record
meets the regulatory requirements
defined by the FSA and by other regulatory
bodies. It is also updated regularly to ensure
that it continues to meet the latest regulations
as and when they change.
Users
can securely access Record both locally
and remotely and review recordings that their
security policy allows.
Record
works with businesses and call
centres of any size, as well as multiple sites,
to deliver the maximum benefit at the most
cost effective price.
Record
is scalable from 4 to 480 ports
per system.
• Resolve Disputes
Find
calls quickly and email an extract of the call to
your client to confirm contract details.
•
Demonstrate Compliance
For
many organisations it is necessary to show that
that FSA rules have been followed.
•
Monitor Quality
Review
calls to ensure that all clients have been
dealt with professionally at all times
•
Improve Performance
Work
with staff to develop their telephone and
telesales techniques.
•
Share
Share
conference calls and online meetings with
business colleagues.
FSA Regulations
"From March 2009, firms will have to record all telephone conversations
and electronic communications relating to
client orders and the conclusion of transactions in the equity, bond, and
derivatives markets”. http://www.fsa.gov.uk/pages/Library/Communication/PR/2008/017.shtml
If you act in the bond, equity or derivatives markets and talk to your clients
about orders or completion of transactions,
then you must have call recording in place by March 2009. WE CAN HELP.
Record 09, the latest call recording
software from Oak provides a host of new features that make it remarkably
easy to use
and ensure you meet all of the regulator’s requirements to record
and archive calls.
Companies that are likely to be affected by the new rules include:
• Banks
• Building Societies
• Credit Unions
• Equity Release
• Financial Advisors
• Hedge Funders
• Holding Companies
• Insurers – Income protection
• Investment and Trust Companies
• Life Assurance
• Mortgage Advisers
• Pension Advisers
• Stockbrokers