OpenScape
Xpressions Compact
Professional call handling and messaging
Today many small and medium businesses struggle to handle all their
communications consistently and professionally. This problem is compounded
by increasing employee mobility and the use of mobile phones and voice mailboxes
which are not part of the company’s communications infrastructure.
Siemens addresses these challenges with OpenScape Xpressions Compact which
is an introductory auto attendant and voice messaging system that expedites
internal communication, prevents loss of calls during peak hours, and allows
businesses to present a consistently professional interface to customers and
business partner callers. With automated call handling and voice messaging
efficiencies, OpenScape Xpressions Compact customers experience a quick return
on investment, often within only a few months.
OpenScape Xpressions Compact supports standard voice mail and auto attendant
features. Messaging features include mailboxes for individuals and groups,
which are equipped with multiple greetings, distribution lists, message broadcasting,
message forwarding, and message notification per SMS or pager. Auto attendant
features include call routing, music-on-hold, announcements and a mailbox
for messages. Call recording is also available for up to 50 users.
OpenScape Xpressions Compact extends voice communication handling to other
media with fax call forwarding and voice-to-email messaging which forwards
voice messages as e-mail attachments. Additionally, OpenScape Xpressions Compact
now includes mobile phones as extensions within the system which means mobile
users can have calls routed to them while away from the office.
OpenScape Xpressions Compact
OpenScape Xpressions Compact expedites internal communication, prevents
loss of calls during peak hours and allows small and medium business to present
a consistently professional interface to customers and business partner callers.
Communication efficiency and effectiveness is considerably increased, because
callers reach the appropriate contact either live or via their personal voice
mailbox.
Mobile employees have calls routed to them when they are out of the office,
which increases communication efficiency and overall organizational effectiveness.
Announcement-before-answering and auto-attendant capabilities ensures a consistent
and professional handling of all calls, even during high-volume periods, during
which companies without automated systems often loose calls.
On-hold company announcements keep customers and business partners informed.
Simple administration and tight integration within the HiPath 3000, keeps
cost-of-ownership low.
Optional integration into existing IT-infrastructure enables efficiency
features such as email notification of voice messages and user mailbox administration
via a web-based interface.
The key benefits of OpenScape Xpressions Compact are:
Eliminates missed calls and revenue opportunities
Answers every call even during peak-periods
Ensures accuracy and completeness in call handling and message management
Enables a competitive edge with feature-rich professional call handling
Includes mobile users in call handling system
Enables small enterprises to create a “big company image” at a
low-entry cost
Shows a quick return on investment
Eliminates the need for paid telephone reception
Even one captured revenue opportunity can recover system costs
Simple installation and administration keep total cost of ownership low
Improved communication efficiency throughout the organization makes better
use of expensive employee time
OpenScape Xpressions Compact
OpenScape Xpressions Compact is a peripheral board designed for
the HiPath 3000. Because OpenScape Xpressions Compact requires no extra
server, installation and management are simple and seamless. Installation
and system-wide administration and maintenance are performed via the HiPath
3000 Managed C/E or via the Web Based Management (WBM) system.
The 8-port and 24-port OpenScape Xpressions Compact modules have
a memory capacity of 100 hours and support up to 500 mail boxes. The 4-port
OpenScape Xpressions Compact module has memory capacity of 4 hours and supports
up to 30 mailboxes.