Brings your communications together enabling you to improve the efficiency of your organisation.
Information technology has revolutionised the way businesses share information and ideas. The trouble is, all the emails, messages, voicemails and phone calls you’re bombarded with have an impact on productivity. So despite spending most of the day playing phone tag, you still miss those important calls. But now there’s a way to combine all the vital communications that drive your business forward and ensure its future success. With HiPath OpenOffice from Siemens Enterprise Communications.
Communication is vital. Let’s make it simple.
HiPath OpenOffice joins everything together, creating a seamless communications system with the programmes and applications that your staff use every day. It lets you combine your phone calls, voicemail boxes, conferencing, fax, and messaging into a single, unified solution that works harder for you. And that means your staff can do the same.
Here are just some of the advantages you’ll enjoy with HiPath OpenOffice:
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Integrate communications with business processes
See dramatic improvements in workflow
Increase productivity and profitability
Reduce organisational frustration and stress
Share information seamlessly from any location
Eliminate guessing games and wasted energy
Reduce operational costs
Reach team mates or employees the first time, every time
The simple and easy communications solution for growing businesses.
HiPath OpenOffice is a unified communications solution that incorporates the latest in internet voice technology. It’s designed and priced specifically for small and medium enterprises and because it uses genuine open standards, it integrates seamlessly into your existing IT environment. There’s no need to rip and replace; HiPath OpenOffice is easy to install, use, administer and maintain. What’s more, it can be scaled smoothly from 20 up to 150 users. So at the same time as allowing you to punch above your weight, it can also accommodate any growth you see as a result of your increased productivity and profitability.
The Solution
How will it work in practice?
At Siemens we understand just how frustrating it can be when business grinds to a halt just because someone is in a meeting, out of the office or unable to take a call. HiPath OpenOffice is part of our award-winning portfolio of Open Communications solutions. Through seamless integration, it makes the frustrating physical and technological barriers to efficient communication a thing of the past.
Here are just a few examples of what HiPath OpenOffice can do for you on a typical working day:
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09.05am: You need to speak with someone right away but they're already on the phone. With HiPath OpenOffice you can check their presence status and send them an Instant Message.
10.30am: An offsite meeting overran and you'll be late getting back to the office. Update your presence status from your mobile phone instead of relying on a colleague to send a message. Your voicemail greeting will change dynamically too, depending on your presence status.
12.22pm: An important customer is on the phone and wants a conference call NOW. With HiPath OpenOffice you can see who's available instantly. Drag and drop available team members into your application to call them at once. If someone is already on another call, send an Instant Message and ask them to join in as soon as they can.
13.20pm: At lunch you're reviewing a document in an application on your laptop and need to call a contact number listed in the file. HiPath OpenOffice lets you click and dial to call them directly from your laptop.
14.59pm: You're on a critical call and have to divide your attention between listening, speaking and furiously writing notes, HiPath OpenOffice lets you record the conversation for a detailed meeting report or to review later. Simple.
17.23pm: You've been in meetings all day, returning and answering phone calls in between, but you can't remember who you've called back and who's called you. HiPath OpenOffice lets you prioritise and view messages in your call journal without having to listen to each one.
18.15pm: You switch between email, voicemail systems and the fax machine. Integrate them seamlessly into one application with a Microsoft OutlookTM plug-in.
So here's the bottom line
HiPath OpenOffice from Siemens puts an end to inefficient and inadequate communications. It enables you to achieve new levels of productivity by freeing up bottlenecks, reducing wasted time and speeding up decision making. So you can increase customer and employee satisfaction and improve revenue opportunities - all at a reduced operational cost. Wow!
Features
It's big on the features that we know your enterprise needs
HiPath OpenOffice has been specifically designed to meet the needs of small and medium enterprises with features that make managing diverse communications simple and cost effective.
Presence
Lets everyone set their availability so you'll know if someone is in a meeting, on a phone call, when they'll become available and the best way to contact them. If you're out of the office you can even update your availability via your phone.
Conference Management
HiPath OpenOffice makes it easy to set up conference calls using the 'Conference Management' feature. Schedule your conference calls, create a dial-in or ad-hoc call on the fly by simply dragging and dropping participants from your directory. Remember, there are no conference call charges. It's all handled through HiPath OpenOffice, so costs are reduced and productivity is improved because everyone can get together to make the decisions required to move forward.
Microsoft Outlook™ Plug-in
Because HiPath OpenOffice integrates seamlessly with Microsoft Outlook™, everyone can access all their communications via a single screen. Email, voicemail, fax and instant messages can be viewed, managed and answered from the application they're most familiar with - the Outlook screen they use everyday. What's more, presence status and voicemail greetings will change dynamically based on events in the Outlook™ calendar, so callers will always get the latest information about staff availability. There's no need to switch between systems or screens, so its not surprising that productivity is increased. Or that the office suddenly seems more chilled out.
A feature rich system to that makes working a pleasure
HiPath OpenOffice is a total solution package that comes with a whole host of cool features. Just think how convenient they could be for your business:
Have all your contacts in just ONE directory so you don't have to search for numbers in multiple places
Access, change, and manage your key contacts with handy favorites lists
Route all mobile and desk phone messages to ONE voice message box
Receive and respond to faxes as easily as an email with a fax message box
Know who you've called and who has called you with your personal call journal
Forward all your calls to ONE number with intelligent call management
Get immediate notifications when you are away from your desk and a key message or fax arrives
Give your callers options to reach you or someone else with personal autoattendant
Connect callers to available staff the first time and see the presence status of everyone in your organisation with Attendant Console
Dial a number from any desktop application to contact someone immediately
Never misunderstand a customer instruction or action item again with live call recording
Instant message a contact who is already on another line to let them know another call is waiting or their attention is needed for another matter
Take advantage of your negotiated call rates and call packages with different mobility capabilities
Business Issues
Okay, so why do I need it?
It's ironic that the communication devices that were designed to enable your staff to enjoy more freedom and mobility can also cause your business to grind to a halt. And the more time your staff waste chasing up missed calls, waiting for answers and playing phone tag, the less time they spend adding to your bottom line. At Siemens, we believe your communications tools should work more efficiently for you, so you can concentrate on your core business.
Are we really wasting that much time?
In short, yes. The average small to medium-sized enterprise (SME) uses 6.4 types of communication device and 4.8 communications applications such as email, mobile phones, desktop phones and PDA's*. Juggling them is almost impossible, especially when your people could be anywhere within your building, on the road, or even on the other side of the world. The end result is inefficient communications with unpredictable costs that can easily get out of control:
52% of employees use multiple methods to contact someone on a daily basis
36% of the time they fail to get connected
22% of deadlines are missed as well as valuable revenue opportunities
So if you can overcome inefficient communications, you will have a distinct competitive advantage, at the same time as addressing all those bigger business issues.
* Unified Communications Application: Uses and Benefits, January 2006, Sage Research
What difference will HiPath OpenOffice make?
HiPath OpenOffice works seamlessly with your existing IT infrastructure and the applications your staff use every day to make communication intelligent and intuitive. The result is:
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More efficient, happier, and productive staff
A more mobile workforce
Improved workflow so revenue opportunities are siezed
Improved customer service and response times
No more back logs and bottlenecks
No more missed calls or faxes, no more phone tag or playing guessing games
All of which means there's less stress in your workplace, staff are happier and can meet more project deadlines to give you the competitive advantage.
OpenStage
OpenStage is the world’s first Open Communications device
The new range of stylish IP telephones, OpenStage, bring Open Communications to the desktop for the first time. With four different models, ranging from efficient to executive, the intuitive desktop devices combine personal fixed mobile convenience with style.
With advanced functionality, OpenStage is highly personal and results in an all-round engaging user experience. Plus its stylish design demonstrates that your organisation really invests in the best for its business and employees.
The device is designed to help organisations improve productivity and streamline workflows by integrating system-wide communications into the most-used office device, the telephone handset. So it gives your employees access to your productivity enhancing office applications.
Better for business
With the OpenStage range of devices to hand you can be sure your staff, business and customers will all benefit. And the advanced functionality and exciting features mean that the user experience really is second to none.
The benefits, at a glance, include:
Features and Benefits
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The stylish range of OpenStage devices provide an intuitive and engaging communication experience, incorporating innovative features usually associated with consumer devices:
It works across wireless, fixed and mobile networks.
Its open, standards-based approach means that you can integrate business applications and processes that you use every day.
It comes with state-of-the-art technology including touch sensitive controls and a rich and intuitive menu system.
Built-in Bluetooth lets you use a standard Bluetooth headset for hands-free operation and allows you to exchange vCards between your mobile devices and the desk phone. So much so that you’ll need never to type in another number again.
Employees can personalise their workspace by downloading photographs as screensavers or even downloading MP3 ring tones.
The devices feature the very latest developments in leading edge acoustics to ensure delivery of the very best voice quality. A high quality speakerphone is built in as standard.
Integration with your business applications is easy, OpenStage allows you to monitor your CCTV camera, book a conference room and even set up and deliver “tell me when” alerts.
OpenStage is easy to deploy and ongoing administration is simple as the devices can be centrally managed as part of your IT environment.
And finally, OpenStage supports the emerging open standards for SIP voice communication. Which means you can integrate your device and retain flexibility with your choice of vendors.
